Shipping Policy

Shipping Policy | ZAREL The Label
Last updated: 01-10-2025

About Us
ZAREL The Label ("we", "us", or "our") operates the website https://zarelthelabel.com (the "Site"). Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Premium Shipping: We offer free shipping on all orders.

Shipping Area

Delivery Area: We currently ship within United Kingdom.
Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

Processing Time: Orders are processed within 1 to 2 business days, from Monday to Friday.
Cut-off Time: Orders placed before 8 PM (GMT), will be processed the same day; orders placed after this time will be processed the next business day.
No Shipping: Orders are not processed during weekends or on public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 5 to 12 business days after processing, depending on the destination*.

* ZAREL The Label cannot be held liable if this average delivery time cannot be met. External factors, such as high volume at parcel services and the production time for handmade items, can influence this.

Shipping Process

Courier Services: We use reliable carriers such as Royal Mail, Parcelforce Worldwide, DHL, DPD, Evri and FedEx for all shipments.
Tracking Information: Once your order has been shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please contact us immediately for assistance.

Returns

Return Policy: For detailed instructions on returns, please refer to our Returns Policy.

Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us:

ZAREL The Label
Email: support@zarelthelabel.com
Opening Hours: Monday to Friday — 09:00 to 17:00