Our delivery process involves two stages: processing time and shipping time. Since many of our items are handmade, processing usually takes 3-5 business days before shipment. The total delivery time is typically 5–12 business days from the date of your order, depending on the destination and the courier's workload. You will receive a tracking number once your order ships.
Please refer to the specific Size Guide provided on each product page, as sizing can vary between our handmade garments. We always list actual garment measurements. If you are still unsure or are between sizes, please contact our support team with your measurements (bust, waist, hips). We are happy to provide personalized advice before you order!
We begin processing orders immediately, especially for our handmade garments. If you need to change your size or shipping address, please contact us within 2 hours of placing your order. After this window, cancellation or modification is no longer possible as the order has entered the production/shipping queue.
We strive to ensure our product photos are as accurate as possible. However, the color or texture may vary slightly due to screen calibration and lighting. If you feel the item you received is significantly misrepresented or you are disappointed with the fabric quality, please contact us immediately to discuss your return options.
No. We are delighted to confirm that we offer free premium shipping on all orders delivered within the United Kingdom, regardless of the total order value.
You can reach our Customer Support team via email at support@zarelthelabel.com or by submitting a form on our 'Contact Us' page. We aim to respond to all inquiries within 24-48 hours during business days.
We understand that tracking can sometimes be confusing! Please note that third-party tracking apps may show outdated information or a general international status. For the most current and accurate update, always check the status directly on the courier's official website using the tracking number we provided in your shipment email or contact us.
We strive to answer all emails within two working days. Please check your spam or junk folder, as our reply might have ended up there. If you still haven't heard from us after 48 hours, please send a new message, mentioning your original inquiry.
Yes, we are happy to process exchanges. To guarantee the size you need is in stock, the fastest way is to initiate a standard return for the original item and place a new order for the desired size/color immediately.
Currently, we operate exclusively online and do not have any physical retail locations. However, our online team is available to assist you with any sizing or styling questions you may have before placing an order.
Handmade leather/fabric items may have small, acceptable deviations (e.g., up to 1/8 of an inch difference in stitching or symmetry) that are not considered defects. If the maximum acceptable deviation for a specific item exceeds this standard, the adjusted tolerance will be clearly noted in that item's size chart. If you feel the item is significantly off-spec, please send us photos with clear measurements so we can assess the claim and offer a solution.
Absolutely. We use industry-leading encryption and security protocols (e.g., SSL and 3D Secure) to process all payments. Your credit card details are never stored on our servers. We guarantee 100% safe and secure payment processing.
We accept all major credit cards (Visa, MasterCard, Amex), Apple Pay and Google Pay.
Yes, please. You must notify us of your intent to return the item so we can track the package and provide you with the necessary return documentation. It is also a mandatory requirement that you share the return tracking number with us for processing.
Once our international returns partner receives and approves your item, the refund is typically processed within 5–10 business days. The time it takes for the funds to appear on your bank statement or credit card depends on your financial institution.
All refunds are processed back to your original payment method (e.g., Credit Card, Apple or Google Pay). We are unable to issue refunds to a different card, bank account, or through alternative payment methods.
We generally cannot accept returns after the 30-day period has expired. Please contact us immediately if you anticipate a delay in shipping your return, and we will try to find a solution on a case-by-case basis.
We strive to ensure our handmade items are produced under fair working conditions. We focus on durable materials and small-batch production to avoid overstock and minimize waste, ensuring that the garments you purchase have a low production footprint.
The most sustainable purchase is one you keep! To ensure the perfect fit, please use our detailed size charts and contact our support team for personalized sizing advice before placing your order. This greatly reduces the need for returns and minimizes transportation.
We are happy to help! Please contact our dedicated support team directly via our 'Contact Us' page or send an email to support@zarelthelabel.com. We aim to respond to all customer inquiries within 24-48 hours during business days and will be happy to assist you personally with any queries not covered here.