Returns and Refunds Policy

Returns and Refunds Policy | ZAREL The Label
Last updated: 01-10-2025


Thank you for shopping with us at ZAREL The Label. Our Returns and Refunds Policy is designed to ensure a smooth and transparent experience. Please review the following guidelines on eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information
For any questions regarding returns and refunds, please contact us: 


Policy Summary

  • Return Period: 30 days from the date of delivery

  • Refund Processing Time: 10 business days from receipt

  • Return Shipping Costs: Borne by the customer*, unless the product is faulty or incorrect

    * Please note that some of our products need to be returned to our partner located outside of the United Kingdom. This may result in extra return shipping fees.

Order Cancellation
You may cancel your order within one hour of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our return instructions below.

Return Conditions
We offer returns under the following conditions:

  • Return Period: Items can be returned within 30 days of delivery.

  • Item Condition: Items must be in their original, unused condition, with all tags attached and in their original packaging.

  • Receipt or Proof of Purchase: Required for all returns.

  • Exceptions: Some products, such as personalised items or hygiene products (e.g., underwear), cannot be returned unless they are unopened and unused.

Return Instructions
To initiate a return, please follow these steps:

  1. Contact Customer Service: Email support@zarelthelabel.com with your order number, reason for the return, and supporting photos if applicable.

  2. Receive Return Authorisation: Our team will review your request and provide you with a return authorisation along with detailed instructions.

  3. Package the Return: Securely pack the item, ensuring all tags and original packaging are included, and attach the return authorisation form.

  4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are at the customer's expense, unless the product is faulty or incorrect.

Refunds Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval status within 10 business days.

  • Processing Time: Approved refunds will be processed to the original method of payment within 10 business days. Your bank or credit card provider may require additional time to reflect the refund.

  • Confirmation: You will receive a confirmation email once the refund has been processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@zarelthelabel.com

Exchange Policy
We offer exchanges for incorrect or faulty items. Contact us within 30 days of delivery, and we will cover the shipping costs for eligible exchanges. If you ordered an incorrect size, please follow the return process and place a new order for the correct size.

Exceptions and Special Cases

  • Faulty or Damaged Items: If your item arrives damaged or faulty, contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or a full refund, depending on your preference.

  • Incorrect Product: If you receive an incorrect item, please contact us. We will cover the return shipping and promptly send you the correct item.

  • Lost Packages: If your package does not arrive within the estimated timeframe, please contact us so we can initiate an investigation with the courier company.

Processing Times

  • Return Period: Returns must be initiated and shipped within 30 days of receiving the item.

  • Inspection Period: Once received, the item will be inspected within 7 business days.

  • Refund Issuance: Refunds will be processed to the original payment method within 10 business days after inspection.

Contact Information
If you have further questions or require assistance with returns or refunds, please contact us: 

ZAREL The Label
Email: support@zarelthelabel.com
Opening Hours: Monday to Friday — 09:00 to 17:00